3999 bit Terms and Conditions

General Introduction

These Terms and Conditions ("Terms") apply to the 3999 bit platform and all associated services. These Terms govern the relationship between the organisation operating the platform ("3999 bit" or "we") and the individual registered on or using the platform ("user" or "you").

3999 bit is an online betting and casino platform offering cricket betting, slot games, live casino, and other gaming services for Bangladeshi users. You can read our introduction page to learn more about us.

These Terms are written in English; however, in the event of any ambiguity arising from translation, the original document shall be considered final. For any questions or clarifications, please contact our support team.

1.1 Scope of Terms

These Terms apply to all services on the platform — including the website, mobile applications (Android and iOS), and all features accessible on any device. Specific rules may apply to individual sections, and these must be read together with the general terms.

1.2 Relationship with Other Policies

Our Privacy Policy and Responsible Gaming Guidelines apply alongside these Terms. Together, these three documents form the complete legal framework governing your relationship with 3999 bit. In the event of a conflict, these Terms shall take precedence unless explicitly stated otherwise.

Account Registration and Eligibility

2.1 Age Requirement

3999 bit services are available only to individuals aged 21 or above. By registering, you confirm that you are at least 21 years old. If it is later found that a user did not meet this age requirement, that account will be closed immediately and all related transactions will be considered void.

2.2 One Account Per Person

Each individual may open only one account. If multiple accounts belonging to the same person are identified, all of them will be closed and the deposited funds may be returned through a defined process or may be forfeited.

2.3 Providing Accurate Information

All information provided at the time of registration must be accurate, complete, and up to date. We reserve the right to close an account if false or misleading information is provided. If any details change, update your profile without delay.

2.4 Geographic Restrictions

3999 bit operates for Bangladeshi users. Registration may be restricted for users from certain countries or regions. It is your own responsibility to comply with the local laws of your jurisdiction.

Account Security

Your account login credentials — username and password — must be kept strictly confidential. Do not share this information with anyone. You are responsible for all activity carried out from your account.

3.1 Password Protection

• Use a strong password — a combination of letters, numbers, and special characters.
• Change your password regularly.
• Do not leave your account logged in on a public or shared device.
• Avoid using the same password on multiple sites.

3.2 Unauthorised Access

If you notice unauthorised access or suspicious activity on your account, notify our support team immediately. We will review the situation and take the necessary steps. If suspicious activity is not reported promptly, the user bears responsibility for any resulting loss.

3.3 Identity Verification (KYC)

In the interest of security and fraud prevention, 3999 bit may conduct identity verification (KYC) at any time. A national ID card, passport, or other government-issued documents may be requested. Certain services may be restricted until the verification process is complete.

Deposits and Withdrawals

4.1 Deposit Methods and Limits

3999 bit currently supports the following deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, Islami Bank, BRAC Bank, and other major banks). The minimum deposit amount is ৳300.

4.2 Withdrawal Methods and Limits

The same methods apply for withdrawals: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 1 hour.

4.3 Transaction Verification

Additional verification may be required for large transactions. Withdrawals may be delayed until this process is complete. This is carried out entirely for security and legal compliance reasons.

4.4 Currency

All transactions on 3999 bit are conducted in Bangladeshi Taka (৳). Transactions in foreign currencies are not supported.

Bonuses and Promotional Offers

5.1 Welcome Bonus

New members are eligible for a 100% bonus on their first deposit, up to ৳10,000. The wagering requirement for this bonus is 15 times the bonus amount. Example: deposit ৳1,000 and receive ৳1,000 in bonus, giving a total balance of ৳2,000; before withdrawing, you must wager ৳1,000 × 15 = ৳15,000.

5.2 Ongoing Promotional Offers

3999 bit provides promotional offers for members from time to time. Weekly redeposit bonuses, slot festival bonuses, cricket season offers, and other special offers are available regularly. Each offer has its own terms, validity period, and wagering requirements.

5.3 General Terms for Using Bonuses

• To withdraw winnings earned from a bonus, the specified wagering requirements must be met.
• Multiple bonuses cannot be active at the same time, unless stated otherwise in a specific offer.
• A bonus may only be usable on designated games or sections.
• Bonus funds cannot be withdrawn directly — only winnings earned from a bonus become withdrawable after the wagering requirements are fulfilled.
• If bonus abuse or fraudulent use is detected, the bonus and any associated winnings will be forfeited.

5.4 VIP Cashback Programme

3999 bit's VIP programme has four tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback is provided at each tier, calculated based on that week's net losses — up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum. Example: a Gold tier member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.8% = ৳160 in cashback.

Betting and Gaming Rules

6.1 Bet Acceptance and Cancellation Policy

No guarantee is given until all bets have been confirmed. In the event of a technical error, incorrectly published odds, or exceptional circumstances, 3999 bit reserves the right to cancel bets or refund the original stake amount. No winnings may be claimed in such cases.

6.2 Event Cancellation or Postponement

If a cricket match, football game, or any other event is cancelled or postponed, the related bets will be handled according to specific rules. Generally, bets on cancelled events are voided and the stake amount is refunded.

6.3 Finality of Game Results

Game results determined by software are final. Results are determined using a Random Number Generator (RNG) system and cannot be manipulated. If an incorrect result is displayed due to a technical error, payment will be made according to the correct result.

6.4 Responsible Gaming

3999 bit places the highest importance on responsible gaming. Our platform offers deposit limits, betting limits, and a self-exclusion feature. Please read our Responsible Gaming Guidelines for more details.

Prohibited Activities

The following activities are strictly prohibited on 3999 bit. Violating these prohibitions will result in the permanent closure of the account and all funds may be forfeited.

7.1 Fraud and Abuse

• Operating multiple accounts for the purpose of abusing bonuses.
• Opening an account using a false identity or another person's information.
• Exploiting any software error or vulnerability to gain an unfair advantage.
• Using any automated bot or programme to manage bets.

7.2 Money Laundering and Illegal Activities

• Depositing or withdrawing funds from illegal sources.
• Using the platform as a means of money laundering.
• Using fraudulent payment methods.

7.3 Harm to the Platform

• Attempting to compromise the security of the site.
• Attempting to gain unauthorised access to other users' accounts.
• Disrupting the normal operation of the platform.

Personal Data Protection

3999 bit places the highest importance on protecting your personal data. We keep your information secure using SSL encryption and modern security technology.

8.1 Data Collection

We collect necessary information during registration, transactions, and use of the platform. This information is used solely for providing services, ensuring security, and meeting legal obligations.

8.2 Data Sharing

Your personal data is not sold to third parties. However, data may be shared in a limited manner for legal obligations, fraud prevention, or with the platform's technology partners. See our Privacy Policy for more details.

8.3 Data Retention Period

Your data may be retained for a specified period after account closure in accordance with legal requirements.

Limitation of Liability

9.1 Technical Issues

3999 bit's liability for losses caused by internet disconnection, server downtime, or other technical issues is limited. We always strive to provide uninterrupted service, but cannot guarantee 100% uptime.

9.2 Third-Party Services

3999 bit is not directly responsible for losses caused by issues with external payment providers, game developers, or other third-party services.

9.3 Liability for Personal Decisions

Betting and gaming are risky activities. You are solely responsible for any financial loss resulting from your betting decisions. 3999 bit does not guarantee any winnings.

Account Suspension & Termination

10.1 Closure at User's Request

Any user may voluntarily request to close their account. Any pending withdrawals will be processed before the request is completed. Bonus balance will be forfeited at the time of closure.

10.2 Suspension or Termination by the Platform

3999 bit may suspend or terminate an account without prior notice in the following cases:

• Serious violation of the terms and conditions.
• Fraudulent activity or identity fraud.
• Age restriction violation.
• Suspicion of money laundering.
• Court or government order.

10.3 Funds After Suspension

Whether funds are returned upon account termination depends on the reason for termination. If the account is terminated due to a rule violation, funds may be forfeited.

Complaints & Dispute Resolution

11.1 Complaint Submission Process

If you have a complaint, please first contact us via our 24/7 live chat or email support. Our support team provides service in both Bengali and English. Describing the issue in detail will help us resolve it more quickly.

11.2 Investigation & Decision

Once a complaint is received, we will review it as soon as possible. Complex matters may require additional time for a full investigation. During the investigation, the relevant account may be temporarily suspended.

11.3 Final Decision

The decision of 3999 bit's management shall be considered final in all disputes. For general questions or inquiries, you may visit our Frequently Asked Questions (FAQ) section.

Changes to Terms and Conditions

3999 bit reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified of any significant changes through appropriate means.

12.1 Effective Date of Changes

Changes to the terms and conditions will take effect from the date of publication, unless stated otherwise. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

12.2 Regular Review

We advise users to review these terms and conditions regularly. The "Last Updated" date at the top of the page indicates when the most recent changes were made.